NEW CLIENTS
We would like to welcome you to the Mills Animal Hospital Family!
Our goal is to provide the highest quality veterinary care with the utmost compassion and commitment. We strive to make our patients and clients' part of our extended family while helping pets live long, happy and healthy lives.
Our Doctors and Staff are committed to professional, caring and personalized service and look forward to building a long lasting relationship with you, your pet and your family.
For your convenience, our new client form is available to fill out prior to your scheduled appointment.
We appreciate the opportunity to care for your pet and feel free to contact us if you have any questions.
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HOSPITAL POLICIES
Our team at Mills Animal Hospital strives to provide quality, compassionate care for you and your pet through excellent client and patient care with full transparency. We appreciate you taking the time to review the below information.
Appointment Policy
We recommend that all routine or non-emergency visits have an appointment so that we may respect the valuable time of all of our clients. We will, of course, see urgent matters or emergencies as needed. Surgical and diagnostic procedures are subject to a deposit at the time of scheduling. The deposit will go toward the price of the procedure if your pet comes in for the appointment.
Our standard appointments are 30 minutes long, please allow for this plus some additional time in your schedule. We do understand that your personal schedule and your pet's conditions may change. Please contact the clinic as soon as you know so that changes to the appointment can be made.
Appointments require 24 hours' notice for rescheduling or canceling. Less than 24 hours' notice will be charged a cancelation fee.
Surgeries require a 48 hours' notice for rescheduling or canceling. Less than 48 hours' notice will result in loss of deposit and a cancelation fee.
Arriving more than 10 minutes late after your scheduled appointment time will be considered a "No-Show" resulting in a cancelation fee and the appointment will need to be rescheduled. Please contact the clinic as soon as you know you will be late for your appointment. Depending on the veterinarian's case load and how late you arrival will be, we may be able to accommodate by working you back into the schedule and there will be a work in fee associated.
"No-Show" appointments will be marked as such and a " No Call No Show" fee will be added to the account. If this incident becomes recurrent, then a deposit will need to be made in order to book appointments in the future.
We understand unforeseen circumstances occur. Please call and speak to us in these events and we will do our best to help.
Emergency Policy
As we primarily operate by appointments, we will take on emergency cases only if our schedule allows during our hours of operation. We do our best to accommodate same-day appointments and a work in fee will be added. In addition, we offer drop-off appointments which may also have a work-in fee associated. This means that if we do not have any appointments available and your pet is dropped off, your pet may stay at the clinic for several hours and our veterinarians will examine them between their scheduled appointments.
We recognize that emergency situations do arise and we will do everything on our power to accommodate your needs. Please call before arrival so we can help your family seek treatment in the best way possible. We do ask for a minimum
Work in appointments and emergency visits will be accommodated for as our schedule allows. At time, we may refer you to an Emergency Hospital in the area.
We are a full service veterinary hospital, however we do not have staffing after business hours and may be limited in our abilities to see multiple clients at once.
Payment Policy
Payment is due at time of service. We can and will provide you with an estimate cost of service during your visit. We cannot give estimates over the phone for non-routine procedures without seeing your pet. (This includes dental procedures)
Payment Options Include: Visa, Discover, American Express, Mastercard and ApplePay
We do not accept checks.
We offer financing for advanced or routine procedures through Care Credit and Scratch Pay.
We do not offer In-house payment plans.
Active Veterinarian-Client-Patient Relationship (VCPR)
The Georgia State Board of Veterinary Medicine by law states that an active VCPR is required in order for a clinic to provide prescription medication, prescription food, and any recommendations for a pet. This may be in the form of an annual exam by one of our veterinarians to maintain this relationship.
Prescription Refill Request Policy
You may request a refill on our app, website, text, QR code, email, or phone. Please have the previous medication or prescription handy, we will need medication name, strength and instructions in order to refill. While we do our best to refill medications as quickly as possible, we do ask for 24 hours notice or 1 business day. Compounded and special order medications will take longer to be ordered and filled. We require payment in full for all compounded and special order medications and will text you when your pet's prescription is ready.
Medications not picked up within 2 weeks will be returned to stock and may be charged a restocking fee.